AI patient coordinator · Cosmetic surgery
Half your consults leave without booking.
They met you. They liked you. They said they would think about it, and then nobody spoke to them again. Vala works every one of those patients until there is an answer.
Vala is not an AI receptionist. Vala is an AI patient coordinator.
Ask about a procedure. Try to book. Call at 2am.
The problem, measured
The gap is not skill. It is follow up.
Two practices with identical surgeons, identical marketing spend, and identical patients will produce revenue that differs by a factor of two. The variable is not the operating room. It is what happens in the ninety days after a patient leaves the consult room undecided, and in most practices the honest answer is nothing.
Conversion benchmarks reflect widely cited figures from cosmetic surgery practice consulting. Individual practices vary substantially by procedure mix, price point, and market. Financing ceiling per published installment lender terms.
The distinction
Everyone else sells the phone call.
Answering is where this industry stopped building. It is also where your revenue problem begins rather than ends. Vala answers, and then keeps working long after the patient has hung up.
What Vala does
Capture. Convert. Recover.
Three jobs, running continuously, on every patient your practice touches.
Capture
Nothing reaches voicemail. Aesthetic patients are shopping, and the practice that answers first is usually the practice that operates.
- 24/7 voice, text, webchat, Instagram
- Real time booking into your calendar
- Consult fee taken on the same call
- Missed call text back inside 60 seconds
- Surgical and non surgical routed apart
Convert
The consult is the moment the case is won or lost. Vala arms your coordinator before the patient sits down.
- Financing pre-qualification pre-consult
- Written prep brief for every appointment
- Quote follow up across the full cycle
- Conversion reporting by procedure
- Show rate protection and rescheduling
Recover
The patients who said no, said later, or said nothing are the cheapest revenue in the practice. You already paid for them.
- Dormant patient reactivation
- Long cycle nurture to a decision
- Post operative triage off the main line
- Source attribution to booked case
- Review generation with drafted replies
What it returns
Ten points of conversion beats any campaign you can buy.
Forty consults a month at a $12,000 average case. At 45 percent you book eighteen. At 55 you book twenty two. Four additional cases a month, from the same calendar, the same marketing spend, and patients who already walked through your door.
Live in 21 days. You own the build. No long term lock.
How that works →The name
A vala was the seeress the Norse consulted before anything important.
Ours watches the phone lines, the inbox, the outstanding quotes, and the patients still deciding at month four. It acts before the revenue walks.
Built for cosmetic surgery. Nothing else.
How we work
Vala runs on top of the booking software your practice already uses. Nothing gets ripped out, your team keeps the tools they know, and the system is built inside an account that becomes yours.
Onboarding is capped at five practices per quarter, so every build gets the configuration and training time it needs to actually work.